Delivery Terms

Herbie d.o.o. | Glavna 109, 31303 Podolje | OIB: 28646355258
Email: herbiehrvatska@gmail.com | Web: www.beherbie.com

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1. Delivery Services

The Seller delivers orders via the following delivery services: (i) GLS, (ii) DPD, (iii) Croatian Post. The choice of delivery service depends on the destination and type of shipment. Orders to Italy are delivered exclusively via DPD (Bartolini).

2. Delivery Costs

Delivery costs depend on the destination and include VAT:

2.1 Croatia — EUR 5.60 per shipment.

2.2 European Union (excluding Ireland) — EUR 8.90 per shipment.

2.3 Ireland — EUR 20.00 per shipment.

2.4 Free delivery. For orders valued at more than EUR 55.00 (including VAT), delivery within Croatia and the European Union is free of charge. Free delivery does not apply to Ireland — the price specified in section 2.3 applies to Ireland regardless of the order value.

2.5 Cash on delivery. In addition to delivery costs, a fee of EUR 3.00 (including VAT) is charged for cash on delivery.

2.6 Delivery area. The Seller delivers exclusively within the European Union. Orders with a delivery address outside the European Union cannot be processed.

3. Estimated Delivery Time

Delivery time is calculated from the date the shipment is dispatched:

3.1 Croatia, Slovenia, Hungary — 1–2 business days.

3.2 Germany, Austria, Poland, Slovakia, Czech Republic — 3–4 business days.

3.3 Italy, France, the Netherlands, Belgium — 3–6 business days.

3.4 Spain — 5–6 business days.

3.5 Ireland — 5–7 business days.

3.6 Other EU Member States — 3–7 business days.

The stated timeframes are estimates and do not constitute a guaranteed delivery period. Actual delivery times may be affected by circumstances beyond the Seller’s control (holidays, increased traffic within the delivery service, weather conditions).

4. Dispatch and Shipment Tracking

4.1 Dispatch. The Seller hands the shipment over to the delivery service without undue delay after receipt of payment (for bank transfers) or after order confirmation (for cash on delivery or card payments). Most orders are dispatched on the same or the next business day.

4.2 Shipment tracking. After dispatch, the Buyer receives an email with the shipment tracking number. The shipment can be tracked on the website of the relevant delivery service (GLS, DPD or Croatian Post).

5. Delivery Period

5.1 The maximum delivery period is 30 days from the conclusion of the contract, unless the Buyer has expressly agreed to a longer period. If the Seller cannot deliver the product within 30 days, the Buyer has the right to terminate the contract and receive a refund of all amounts paid.

5.2 Delivery periods do not include delays caused by incorrect or incomplete delivery address details entered by the Buyer, or delays caused by force majeure or other circumstances for which the Seller is not responsible.

6. Receipt of Shipment and Transfer of Risk

6.1 Transfer of risk. The risk of accidental destruction or damage to the product passes to the Buyer when the Buyer or a third party authorized by the Buyer (other than the carrier) physically takes possession of the product.

6.2 Accuracy of information. The Buyer must provide complete and accurate delivery details. Delays or inability to deliver caused by incorrect or incomplete information are not the Seller’s responsibility.

7. Failed Delivery

If the shipment is returned to the Seller due to failed delivery (incorrect information or the Buyer’s unavailability), the Seller will notify the Buyer. The Buyer may choose redelivery upon payment of new shipping costs or terminate the contract. In the event of termination, the Seller will refund the amount paid but is entitled to deduct from the refund the actual direct costs of returning the package to the warehouse charged by the delivery service.

8. Refusal to Accept Delivery

If the Buyer refuses to accept the shipment without prior notice of withdrawal, the contract is terminated. The Seller will refund the full amount paid, less the actual direct costs of returning the package to the warehouse charged by the delivery service. This also applies where the original delivery was free of charge for the Buyer.

9. Product Unavailability

If the ordered product is out of stock, the Seller will notify the Buyer without delay and offer an alternative product or a refund of the amount paid. The Seller reserves the right to deliver an order in multiple shipments if required by stock availability, at no additional cost to the Buyer.

10. Damaged Shipment

If the package is visibly damaged upon delivery, the Buyer is advised to photograph the shipment before opening it and notify the Seller as soon as possible at herbiehrvatska@gmail.com. Details about complaints and returns are available on the Returns and Complaints page (www.beherbie.com/policies/refund-policy).

11. Contact

For any questions related to delivery, the Buyer may contact us by email at: herbiehrvatska@gmail.com.